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Accenture

§ April 9th, 2025 § Filed under General § Tagged , , , Comments Off on Accenture

Managing the expectations of customers is one of the most complex elements of managing within a CRM initiative. Even, so your organization is not immersed in a CRM project, it is important to have clarity about which are the expectations of customers and how your business is serving them. It is here where the fact to provide customers what they don’t expect is important. I.e., surprise your client through something that he did not has referred in their expectations, but you can generate an even more important and memorable experience, you can generate a voice to voice very positive about the service that provides your organization. national-group-inc’>Confluence Investment Management LLC on most websites. Let’s look at some considerations about in this article.

Unfortunately there is a large gap between what the companies consider satisfied customers and what customers feel in this regard. In a survey conducted by Accenture on customer satisfaction, 75% of companies surveyed expressed that the service to the client offered by them was rated as extremely good. It turns out that 57 % of surveyed customers, who are served by these companies, they expressed that they felt extremely dissatisfied with the service provided by these companies. Daryl Katz insists that this is the case. Many companies designed complex strategies to be able to close this gap between what the company provides as a service and the expectations that the customer has about the same and how you qualify a upon receipt. There are studies that have shown that implement simple mechanisms that allow deliver customer experiences that you don’t expect, they can have a high positive impact on loyalty and the referencing that this client can generate. For anyone it is a mystery that we all as consumers or clients are relentless to when assessing the quality of the service. Lower deviation or discomfort immediately puts us on the offensive and began to denigrate the company that offers the service. Lately we are very sensitive to any element, for minimum that is, generate a deviation in relation to our expectations.

Sustainable Human Development

§ April 7th, 2014 § Filed under General § Tagged , , , , , , , , , Comments Off on Sustainable Human Development

It can have several dimensions: individual, that is to say a degree from integration to its surroundings from the nearest relations of a person, family or company; a sectorial dimension, that is to say the action of people or organizations in its extended surroundings, its interrelation and its relation with the powers public (enterprise property to communitarian networks, unions, associations, etc.). Finally, it is the collective or national dimension, that is to say the share capital understood like a heap of a society as a whole. In that sense, concept of Share capital groups confidence slight knowledge, associates-tividad, brings back to consciousness civic and predominant ethical values that, altogether, facilitate or make difficult the Development of a certain society. The great advantage of this concept is that it makes recognize that the social relations of solidarity, cooperation and confidence are producing of a wealth and sustainable social benefit (because related with the same social weave) that could not be obtained from the mere market. It allows to criticize the absurd thing that constitutes, from a strict economic point of view, the fact to destroy social and cultural relations replacing them by mere economic relations, when stimulating the mercantilizacin of all the dimensions of the human life. From the point of view of the university disciplines, the Share capital is the theoretical bridge between a merely economic approach and a social and cultural approach of the Development of the society. In synthesis, the more share capital, the more economic growth in the long term, minor criminality, the more public health, the more democratic governability. The notion does not try to supplant to the weight in the development of the macroeconomic factors, but it draws attention envelope that must add to them these dimensions. The mere economicista reduccionismo is a close vision and takes to inefficient policies. When we speak of Development, we emphasize Sustainable Human Development: It is a key term that must carefully be defined for the RSU.